Hello Jin,
I'm sorry to hear about the problem you've had with your Clarks Originals Desert Boot, Men's Derby Lace-Up, Brown (Beeswax), 7 UK (41 EU).
I've placed a new order, #204-5234907-3761157, for the same item and it'll be dispatched as soon as possible to the same address. There'll be no additional charge for your replacement order. Once the new order is sent out you'll be notified by e-mail to confirm the date, contents and method of delivery.
As the Clarks Originals Desert Boot, Men's Derby Lace-Up, Brown (Beeswax), 7 UK (41 EU) isn't in stock at the moment, we can't send it straight away. As soon as new stock arrives, we'll send your item to you. If you'd prefer to cancel the replacement order and receive a refund, please let us know by replying to this e-mail.
Your replacement order is scheduled for estimated delivery between 19 December- 24 December 2016.
To see information about the replacement order including the estimated delivery date please visit Your Orders at the following link: