Hope you have spent a nice holiday and supposed being back to work now. Here we would talk to you about OC1 units field failure return issue.
Pls refer to attached PPT file to understand the failure info., we collected consumers’ field returns units and did a basic analysis, it was found out various failure modes, including no mist output, water leaking,no oscillation,no power etc. other functional issues,and the top defect item is no mist,it is a high return rate almost covering half of all returns.Would you pls look into this to find out what caused so many failures like this? Your factory side should have detected similar issue during in-process inspection and final FG test, or life test, what’s the analysis result so far from your team?And what corrective and preventive actions would be conducted?Pls let us know what is your finding and address this to a CAPA report and get back to us.