One morning, I had to 30 an immediate flight home for a family emergency. I ran into Rani’s office 31 . The woman sitting at the desk, 32 my madness, sympathetically jumped up. She gave me a 33 smile, nodded while listening patiently, and then printed out the 34 immediately. “What a wonderful lady!” I thought.
Rushing out 35 I called out over my shoulder, “By the way, what’s your name?” “I’m Rani,” she said. I turned around and saw a 36 woman with a big smile on her face waving to wish me a safe trip. I was 37 ! Why had I thought she was cold? Rani was, well, so 38 .
Sitting back in the car on the way to the airport, I figured it all out. Rani’s 39 ---her warm smile, her nods, her ‘I’m here for you’ 40 ---were all silent signals that didn’t travel through wires.