Dear friend,Thank you for letting u

Dear friend,
Thank you for letting us know this problem. Sincerely sorry for the inconvenience caused to you! No worry, I'm here to help you.

In fact, all the items are brand new before we sending them out. But sometimes, something may happen during transportation.

If the problem is not so serious, would you like to keep the item you received? And we're willing to refund you 10EUR as compensation.

But if the problem is serious, please feel free to let me know, I'll give you the returning address. And you can return the item to us for an exchange or full refund.

Or if you have any other good idea, please share it with us, surely your decision will be respected first.

Thanks and your understanding is much appreciated!
Coco:)

結果 (英文) 1:

Dear friend,Thank you for letting us know this problem. Sincerely sorry for the inconvenience caused to you! No worry, I'm here to help you.In fact, all the items are brand new before we sending them out. But sometimes, something may happen during transportation.If the problem is not so serious, would you like to keep the item you received? And we are willing to refund you 10EUR as compensation.But if the problem is serious, please feel free to let me know, I'll give you the returning address. And you can return the item to us for an exchange or full refund.Or if you have any other good idea, please share it with us, surely your decision will be respected first.Thanks and your understanding is much appreciated!Coco:)

結果 (英文) 3:

亲爱的朋友，谢谢你让我们知道
这个问题。给您带来的不便表示由衷的歉意！别担心，我来帮你。

事实上，所有的项目都是全新的在我们送出去。但有时候，事情可能发生在运输过程中。如果

问题不那么严重，你愿意让您收到的商品？我们愿意给您退款10EUR作为补偿。

但如果问题严重，请随时让我知道，我会给你返回的地址。你可以把物品退还给我们一个交换或全额退款。

或如果你有任何好的想法，请与我们分享，你的决定会尊重第一。

谢谢，非常感激你们的理解！



可可：）