Dear Emma Lin,Thank you for contacting Micron Bravo! Support!A Customer Service ticket has been generated with our team to help manage your inquiry. Your issue will be researched appropriately and you will receive an update within three to five business days.If you have additional information regarding this inquiry, please reply to this email. Sending a separate email may hold up receipt of your additional information.Please note: If you are inquiring about multiple items from an order, multiple tickets may be generated to help manage your inquiry.