Dear K.Pisut and concerning:
CC : Jie , Ann
In this case, we not received inform yet. So kindly provide photos of packaging damaged and other related for back check to person in charge.
At the beginning I observe incoterm on shipping documents found it’s transport by full container(CY) till our factory. accordingly package may be damage since load up from supplier. Which if actually should be in charge of purchase team inform and complain to supplier for this cause.
However we're looking for more information from you.