Hello.
Sorry to hear that you still have not yet to receive the parcel.
Please do not worry, We are willing to solve the problem.
maybe it lost in transit, We are willing to resend it again or refund.
please let me know what you prefer?
I am waiting for your reply, so that we can solve it soon.
Sorry for this problem, by the way, please can you withdraw the claim?
Have a nice day
Min