Delone and McLean (1992) developed a model to measure the success of information system, which is also known as the ‘D&M ISSM’ (Alzahrani et al., 2019). Six constructed are included in ISSM; namely, information quality, system quality, use, user satisfaction, individual impact, and organizational impact. In the year of 2002, an extensive ISSM was proposed by Delone and McLean who were inspired and enlightened by many contributions which suggested the inclusion of service quality in the model (Alzahrani et al., 2019). In this extended model, variables of “Information Quality”, “Service Quality” as well as “System Quality” are the precedent determinants to users’ Use Intention and Satisfaction (Hsiao et al., 2019) which is directly related to Use of System and Benefit respectively. Subsequently, variables of Use of System and Benefit affect with each other as the conceptual model presents. Previous empirical works have employed ISSM as the research model, i.e., Gao et al. (2015) used ISSM to explore end users’ willingness to use mobile payment whilst Chen et al. (2017) used ISSM to investigate end users’ repurchasing intention on the customers-to-customers (C2C) platform. From the perspectives of hospitality industry, system quality and service quality of information technologies can enhance consumers’ satisfaction as well as perceived value (Wang et al., 2019). The conceptual model of this present study is presented as follows: