At the same time, the company began redesigning the package to restore public confidence. “We called our suppliers and began planning immediately, “said William Larsen, McNeil’s director of materials management.
Within twenty-four hours, Johnson & Johnson had contacted many of the companies that would be involved in the redesign. By the end of the first week, Johnson & Johnson had decided that the new Tylenol bottle would have three barriers to prevent tampering: a glued box, a “shrink” neckband and an inner seal. (See photo)