Dear customer,
Following your email, I have done some research and found that your order was damaged during the delivery, therefore returned to us as undeliverable.
I fully understand your reaction regarding this incident and transmitted your point to the concerned department for it to be taken into consideration and that this does not happen again.
At Amazon.fr, we are very attentive to your comments and we give our full attention to critics like these, because they allow us to improve our services and rectify incidents in delivery orders.
In order to resolve this problem, I've placed a new order for you at no charge. Here are the details: