Hello,
Thanks for your reply!
I have contacted the factory about your problem, and they said if you want to exit from "Music" to the main menu, you can press the "MENU" button for several seconds.
If you not mind, could you please try it again?
Besides, have you tried the item with different usb cables? Will the item be charged successfully?
Thakns and hope to get your reply!
Coco:)