Several months ago, the hospital hi

Several months ago, the hospital hired an ambitiousmanagement consulting firm, Creative Chaos Consultants,to forecast the number of calls the call center would receiveeach hour of the day. Since all appointment and registrationrelated calls would be received by the call center, the consultants decided that they could forecast the calls at the callcenter by totaling the number of appointment and registration-related calls received by all clinics and departments.The team members visited all the clinics and departments,where they diligently recorded every call relating to appointments and registration. They then totaled these callsand altered the totals to account for calls missed during datacollection. They also altered totals to account for repeat callsthat occurred when the same parent called the hospital manytimes because of the confusion surrounding the decentralized process. Creative Chaos Consultants determined the average number of calls the call center should expect duringeach hour of a weekday. The following table provides theforecasts.

結果 (繁體中文) 1:

Several months ago, the hospital hired an ambitious
management consulting firm, Creative Chaos Consultants,
to forecast the number of calls the call center would receive
each hour of the day. Since all appointment and registrationrelated calls would be received by the call center, the consultants decided that they could forecast the calls at the call
center by totaling the number of appointment and registration-related calls received by all clinics and departments.
The team members visited all the clinics and departments,
where they diligently recorded every call relating to appointments and registration. They then totaled these calls
and altered the totals to account for calls missed during data
採集。他們還改變了總計以考慮重複呼叫
時相同的父叫了醫院裡發生
，因為混亂的時代周邊分散的過程。創造性的混亂顧問確定通話過程中呼叫中心應該期待的平均
工作日的每個小時。下表提供的
預測。

結果 (繁體中文) 2:

幾個月前，醫院雇傭了一位雄心勃勃的
管理諮詢公司，創意混沌顧問，
預測話務中心將接收的呼叫數
一天中的每一小時。由於所有與預約和登記相關的呼叫都將由話務中心接收，因此顧問決定他們可以在呼叫時預測呼叫
通過合計所有診所和部門收到的預約和登記相關呼叫的數量。
小組成員走訪了所有的診所和部門，
他們努力記錄與約會和登記有關的每個電話。然後，他們合計這些調用
並更改了總計，以考慮資料期間未接的呼叫
收集。他們還更改了總計，以考慮重複呼叫
發生時，同一個家長調用醫院許多
時間，因為圍繞分散過程的混亂。創意混沌顧問確定話務中心在
工作日的每一小時。下表提供
預測。

結果 (繁體中文) 3:

幾個月前，醫院雇傭了一個雄心勃勃的
管理諮詢公司，創意混沌顧問，
預測呼叫中心將接收的呼叫數
一天中的每一個小時。由於所有與預約和注册相關的電話都將由呼叫中心接收，囙此顧問們决定他們可以在電話中預測這些電話
中心所有診所和科室接到的預約和掛號電話總數。
隊員們參觀了所有的診所和科室，
他們認真地記錄了每一個與預約和登記有關的電話。然後他們把這些電話加起來
並更改總數以解釋在資料傳輸期間遺失的呼叫
收藏。他們還更改了總數以解釋重複呼叫
當同一比特家長給醫院打電話時
因為分散過程的混亂。創意混亂顧問確定了呼叫中心在
工作日的每一小時。下錶提供了
預測。