The reputation enjoyed by our printed shirting on international markets testifies to their high quality. From what you say it would seem that some of the materials escaped the examination we normally give to all materials in our inspection department.
We can understand your problem, but regret that we cannot accept your suggestion to take back all the unsold printed shirting from the batch about which you complain. Indeed, there should be no need for this since it is unlikely that the number of faulty printed shirting can be very large.
We will of course replace any piece of printed shirting found not to be satisfactory and on this particular batch we are prepared to allow you a special discount of 5% to compensate for your trouble.
Yours faithfully,