Madelyn Burley-Allen (1982) believed that when you listen well, you:
acknowledge the speaker
increase the speaker’s self-esteem and confidence
tell the speaker, “You are important” & “I am not judging you”
gain the speaker’s cooperation
gain trust from the speaker
reduce stress and tension between you and the speaker
build teamwork
elicit openness among yourself
gain sharing of ideas and thought, and
obtain more valid information about the speaker and the subject