Dear Buyer:
Thanks for your contact.
But I am so sorry that you have not received the item.
Please don't worry we will try our best to help.
For this case, as a responsiable seller we would like to make the full refund or just send you the new replacement.
Could you please let us know you choice?
Could you please help to close the claim firstly?
We promise that we will solve this issue for you.
Looking forward to your help, kind man.
Have a nice day
Regards
Questway