Hi Commander,Please accept our answering in English to avoid any further delay.First of all, we hope for your understanding that it requires a very high level of verification to assist on your request.As checked, you made some purchases using your credit card in December, 2019.Therefore, we would appreciate if you can provide us with the transaction records. You can obtain it from your credit card issuer.Thank you in advance and please have a nice day.Let's battle!