Bank customer complaints case management units should be in addition to timely dispute settlement system in accordance with the provisions of the Bank and properly handle
The bank's customer-vu.a. case management unit shall, except in accordance with the Bank's relevant dispute handling system and provisions, handle it in a timely and proper manner.
In addition to timely and proper handling in accordance with the bank's relevant dispute handling system and regulations, the customer litigation case management unit of the bank shall