There can be several causes for a communication problem (interface not found, TecnoCOM Port TimeOut,
ecc.).
Be sure that the interface is inserted correctly, that the cable is correctly inserted in the PC and that the
logger is correctly inserted in the interface (or in the adapter if it is a cylinder logger).
Be sure the drivers are installed correctly, from the Control Panel of Windows – System – Hardware – Device
manager: if the interface name is next to an attention sign, it means the drivers are not installed correctly.
If you changed the port to which the interface was connected to, you will have to install the drivers again.
Check you have selected the USB port in the Configuration of the SPD.
It might happen that the USB drivers of the Disk Interface are in conflict with some other drivers or
applications installed on the PC If you face a communication error, try to disconnect the Interface and reconnect
it again to the PC and try to communicate again. If it should fail, please contact Tecnosoft technical
centre.