Right now they found out what the cause of non recording system.
At new RC version, there is an option to recycle recording that is not activated.
We think that the option didn't exist in old RC.
After activating this option, the recording starts again.
Reflecting to this accident, I would like to ask you about the document change log from old to new RC version.
We need to know what changes you made, and also what improvement, so we can give you feedback if there are things that still not working.
It would also be helpful if you can provide me with steps to take to upgrade RC and CC, so this incident will not happen in the future.