In Awakened Participation,as described in the Tontine
fresh pillow campaign case,the consumers can not help but
replace the pillows.If it were not for this campaign,consumers, and Tontine would have faced several hurdles in
order to overcome consumers’ costs involved in the
behavior change. There are many marketing triggers surrounding consumers;for example,companies can in vest in
advertising,or conduct sales promotion campaigns such as
price reduction or volume discount.Usually,these types of
marketing activities are of high cost;however,inTontine’s
fresh pillow campaign, the trigger, i.e., the fact that Shikake was so effective that it stimulated need recognition,
could overcome several types of cost associated with the
purchase of new pillows.This indicates that Shikake could
act as a trigge rto over come the consumer’s cost burden.