准备笔和纸，为了使电话中客人所说的信息量大避免遗漏，应在打电话之前事先

准备笔和纸，为了使电话中客人所说的信息量大避免遗漏，应在打电话之前事先准备好记录用的纸笔，尽量避免打完电话后发觉遗漏了问题又去麻烦别人。平静自己的情绪，以甜美的声音接听，接听电话前，好的一个心情状态能给对方传递一个亲近、轻松的感觉，更能让自己迅速投入到谈话的状态中且应变各种紧急时刻。甜美的语气更能拉近通话双方的距离，为接下来的谈话奠定一个良好的听觉环境。熟悉自己的工作内容和产品知识，充实的知识准备能使在与客户的电话交谈中游刃有余，积极解答各种问题，为谈话成功提供坚实的保证。

結果 (英文) 1:

Pen and paper ready, phone guests said the large amount of information in order to avoid missing before you call in advance of pen and paper ready to record with, try to avoid find missing finish a call went to trouble others. State of calm their emotions, sweet voice answering, before answering the call good a mood state can give each other to pass a close, relaxed feeling, to make themselves more quickly into the conversation and strain various times of emergency . The sweet tone better to narrow the distance between the call, laid a good listening environment for the next conversation. Familiar with their work and product knowledge,Enrich the knowledge to prepare its capability to make telephone conversation with customers, actively answer questions and to provide a solid guarantee for the successful conversation.

結果 (英文) 2:

Prepare paper and pen, the amount of information in order to make the phone the guest said the big avoid omission, before the call should be prepared in advance for recording pen and paper, try to avoid the phone found missing problem to trouble others. Calm their emotions, to sweet voice answer, answer the phone, a good mood state can transfer to a close, easy feeling to each other, more can let oneself into the conversation state and strain of various emergency quickly. Sweet tone can more close calls the distance between the two sides, and establish a good acoustic environment for the next conversation. Familiar with their work content and product knowledge,Enrich the knowledge preparation to do a job with skill and ease with customers in the telephone conversation, the positive answer questions, provide a solid guarantee for the success of the conversation.

結果 (英文) 3:

Ready to pen and paper, in order to make informative guest said by telephone to avoid missing, should be prepared in advance before calling records with a pen and paper, try to avoid playing off the phone after an issue is missing and go get them. Calm their emotions, with a sweet voice answered, before answering the phone, good a mood State can pass to each other an intimate, relaxed feel, this would make itself into the State of conversation and strain in times of emergency. Distance of the sweet tone of voice can call both sides closer together, lay a good acoustic environment for the next conversation. Familiar with their work and product knowledge,Enrichment of knowledge and ease the customer's telephone conversation, positive answers to various questions, provide a solid guarantee for talk success.