Dear Amazon Performance Team:
Sorry to trouble you.
We need your help to remove this 1-star Neutral feedback.
We have contacted the buyer and solved the issue for him.
And he was satisfied the service.
Hope you can help to remove the negetive feedback.
Aa a sellder, we really need more support from Amazon performance team.
Actually we always provide prompt service and courteous.
Looking forward to your help.
Thank you
Best regards
Questway"