Greetings,
Thank you for the email, we want to apologize for not getting this addressed sooner. We understand support is very important and we want to make sure we are getting to every request, and we are aware that there has been a delay on this. In an effort to get to every issue as quickly as possible, we're asking you to reply to this email if the issue you wrote in about has not been addressed. We are working very hard to make sure every email that we get is addressed, but if you no longer need assistance on this, there is no action needed.
Again, thank you for your patience on while awaiting a response, and we look forward to getting the issue addressed.
Best,
Uber Support team