Hello,
Thanks for your reply!
Maybe the returned item was signed by the door keeper, but he forgot to give it to us.
We'll ask him for the returned item tonight.
Now I'll ask my manager to refund your money, please check your paypal account for the money within 24 hours.
Once again, we are sorry for the inconvenience caused to you. Your understanding is greatly appreciated!
Thanks and wish you a nice day!
Coco:)