Lemke et al. [28] perform an assessment of the usability of parcel lockers in the last mile deliverysystem in an e-commerce context in Poland. They highlight the effectiveness of parcel lockers tominimize the negative impact of urban freight transport. However, the results are based on parcellocker users’ perceptions, so they only consider the demand viewpoint. An integrated approach thatentails both demand and supply perspective is missing, which might better capture the main factorsthat affect the urban freight transport.