您好；我的ID63332949，姓名LINYUGUAN,我们在2015

您好；我的ID63332949，姓名LINYUGUAN,我们在2015年8月31号从信用卡尾号是0384已经付款成功1018美金，订购12月17--21的迪拜旅游套餐，钱已经付成功了，我们一起参加此套餐的朋友有10人，共订了五间房，他们的订单号分别是：150583 151374 150565 150579只有我的没有收到订单号码，我们是第一次参加梦幻之游，不懂操作，是朋友的儿子帮我们订购的，我们到迪拜后才知道没有我们的入住名字，后来公司管家要我们重新刷卡交了1400美金才能和朋友们一起参加迪拜游，我们打电话和公司的客服联系了，并说明了我们这样的事，客服要求提交我们付款的银行交易单，现在我们把2015年8月31号付款的1018美金的交易单打印出来了，请公司核实，我们确实已经付款了，付款的单据显示收款方是ROVIATRAVEL 9728055200,我们邮箱却没有收到订单号，我的后台也没有任何订单，这是为什么，请公司核实好，并退回我们12月17日在迪拜又交的1400美金，谢谢。万分紧急，此事已经让我们的此次旅游很不愉快，影响了夫妻关系，请尽快解决，谢谢。已经上传我们两次的银行付款交易单。
钱已经被公司从信用卡里划走了，账单也打印出来了，问题是现在邮箱里找不到订单合同，问了在线客服也说找不到，我们只有银行付款的交易单，我们确实是已经付过钱了，请公司财务核查，为什么交了钱了，我们的后台却没有得到订单号码，邮箱也没有收到，造成我们到迪拜后又重新付钱才能旅游，此事对我们的行程产生极大的不愉快，对公司产生极大的不信任，也直接影响到我们一同出行的另外5个家庭的情绪，希望公司尽快解决此事，谢谢！

結果 (英文) 1:

Hello my ID63332949 name LINYUGUAN, we're 0384 August 31, 2015, tail number from the credit card payment has been successful $ 1018, in December, Dubai travel packages 17--21, money already paid for success, our friend to participate in this package with 10 people, a total of five rooms booked, their order numbers are: 150583 150565 150,579 I have not received an order number, We is first times participate in dream of tour, not understand operation, is friends of son help we ordered of, we to Dubai Hou only know no we of staying name, later company Butler to we again card make has 1400 dollars to and friends are with participate in Dubai tour, we call and company of customer service contact has, and description has we such of thing, customer service requirements submitted we payment of bank trading single, now we put August 31, 2015 payment of 1018 dollars of trading single print out has, Verification, we have paid, payment documents show the payee is ROVIATRAVEL 9728055200, our email has not received an order number, my background and there is no order, and that's why, check companies well, and returned to the us on December 17 in Dubai paid $ 1400, thank you. Emergency, which has made our trip very unhappy, affects relationships, please as soon as possible, thank you. Have uploaded our bank payment orders twice.Money has was company from credit card in designated go has, Bill also print out has, problem is now mailbox in find not to orders contract, asked has online customer service also said find not to, we only bank payment of trading single, we does is has pay had money has, please company financial verification, why make has money has, we of background is no get orders number, mailbox also no received, caused we to Dubai Hou and again pay money to tourism, this thing on we of trip produced great of not happy, on company produced great of not trust, Also directly affect our 5 family travel together emotion, want the company to resolve the matter as soon as possible, thank you!