For the question from you for the telescopic fork replacement for project 2004-1041.
I double checked with MIAS Muc and our costumer was “LTW”, this is one of our biggest costumer in Europe.
The spare part business is a huge market and normally we don't want to interrupt our relationships with our costumer.
So in case not our costumer is asking for spare parts we have to ask for an permission from them.
We have an standard answer as follows for this cases.
Thank you for your inquiry, but the inquired spare parts are still in warranty period respectively secured over a general agreement.
To make you an offer we need a written permission from company: (our Costumer)
Please send us these. Afterwards we provide you gladly an offer over the inquired spare parts.
We ask you for your understanding
So If the system integrator agree that his costumer can buy directly from us, then we can offer them.