Overview
OpenText provides specialty Optimize Service Programs through the Professional Services group. For the purposes of this Agreement, Optimize Service Programs include, but are not limited to, Optimize Services Program, Optimize Services Program with assigned Technical Lead, and Optimize Assist, (hereinafter, the “Services”).
OpenText will perform such Services to its customers (“Customer”) under the terms and conditions as set forth in this Agreement (“Agreement”) and corresponding Services handbook (“Handbook”), located at www.opentext.com/agreements. In the event of a discrepancy between the terms in this Agreement and the terms of any other negotiated and signed agreement between Customer and OpenText, the terms of such negotiated, signed agreement shall govern, but only with respect to the terms under this Agreement.
This Agreement is OpenText’s standard document used by thousands of customers who purchase Services from OpenText. Since this document is designed specifically to address delivery of our Services and includes guidelines and minimum terms and conditions required by OpenText in order to sell Services, this is the document that OpenText must use. Given the standard nature of the Services included in this Agreement, OpenText has not built any additional costs into the price quoted to handle custom contract or terms and conditions negotiations.