Hold Social To A Higher Standard
When it comes to social, even business leaders can switch off their business brain. It is important to measure the impact this activity is having on your business.
Social marketing should be held to the same standard as any other marketing channel, particularly as investment in digital marketing continues to grow. Start with a clear expression of business goals, a clear definition of marketing objectives and a robust measurement framework. Measurement should go beyond social media analytics and include areas such as brand equity measurement, web analytics and attribution modelling to closed-loop ROI and media mix modelling.
When budgets can’t accommodate deeper measurement, brands can still focus on a clear expression of goals, objectives and targets and use more readily available metrics.
Be Brave
You don’t necessarily need to change the world, but you should think of how your brand can shake up the status quo. Competitive advantage stems from doing something new - and social is a great way to amplify this. Global brands like Lego champion a disruptive approach to digital and social marketing, with social head Lars Silberbauer stating their strategy is to “be relevant, be brave and do things that others haven’t”.
Vodafone picked up a Cannes Media Grand Prix this year with its "Red Light Application/Between Us" app, live in Turkey - a country where it’s deemed inappropriate for women to actively seek help from domestic violence. The app lets women call for help by shaking their phones. Over 254,000 women have downloaded the app – that’s 24% of all women with smartphones in Turkey. It's not a revenue driver for Vodafone but shows how taking a brave stance on a controversial issue can build goodwill and loyalty for a brand. Stepping out of your comfort zone can be the best decision you’ll ever make.