Specifically, the negative relationships between deep acting and turnover intentions, cynicism and emotional exhaustion will be weaker, and the positive relationships between deep acting and job satisfaction, professional efficacy and mental well-being will be stronger for employees with high POS than their counterparts with low POS.Specifi cally, the positive relationships between surface acting and turnover intentions, cynicism and emotional exhaustion will be weaker, and the negative relationships between surface acting and job satisfaction, professional effi cacy and mental well-being will be stronger for employees with high POS than their counterparts with low POS.