Some of them are simply user interfaces to system calls; others are considerably more complex File management - Create, delete, copy, rename, print, dump, list, and generally manipulate files and directories Status information Some ask the system for info - date, time, amount of available memory, disk space, number of users Others provide detailed performance, logging, and debugging information Typically, these programs format and print the output to the terminal or other output devices Some systems implement a registry-used to store and retrieve configuration infomation