Indian Companies Are Adding Western

Indian Companies Are Adding Western Flavor
Arun Kumar had never shaken hands with a foreigner nor needed to wear a necktie. He vaguely thought that raising a toast had something to do with eating bread. But Mr. Kumar, 27, and six other engineers were recently recruited by the Hyderabad offices of Sierra Atlantic a software company based in Fremont, Calif. And before they came face-to-face with American customers, the new employees went through a challenging four-week training session aimed at providing them with global-employee skills like learning how to speak on a conference call and how to address colleagues.
As more and more service jobs migrate to India, such training programs are increasingly common Sierra Atlantic say that one-fourth of its 400 employees working out of the Hyderabad offices are constantly interacting with foreigners.
For Sierra and other, the training in Western ways is intended not only to help employees perform daily business interactions with American or European colleagues and customers but also to help the companies transcend their image as cheap labor.
“Your interaction with people of other cultures will only increase,” Colonel Gowri Shankar, Sierra’s trainer, told Mr. Kumar and half a dozen other young engineers, “and you should be equally at ease whether in Hyderabad or Houston. The Sierra programmers listened attentively as Colonel Shankar listed common complaint: speaking one of India’s many languages in front of foreigners, questioning colleagues about their compensation, and cracking ethnic jokes. He is compromising on punctuality and protocol. “Americans are friendly but do not slap an American on his back or call him by his first name in the first meeting,” said Colonel Shankar.
Some companies are already seeing the benefits of training. Sierra said that in February, its Indian unit won a bid against an Indian competitor because the Sierra employees were seen as a better fit. “It all adds up to better rates and bigger projects,” said the project leader, Kalyani Manda.

結果 (繁體中文) 1:

印度公司正在加入西方風味
阿倫 · 庫馬爾 · 從未與外國人握手也未需要戴一條領帶。他模模糊糊地認為敬酒有某事吃麵包。但 Kumar 先生，27 和其他 6 位工程師最近被招募塞拉里昂大西洋一家軟體公司總部位於加州弗里蒙特市的海德拉巴辦事處他們來與美國客戶面對面交談之前，新員工經歷了富有挑戰性的 4 周的培訓會議，旨在為他們提供全球員工技能像學習如何在一個電話會議上說，如何解決同事。
隨著越來越多的服務行業將遷移到印度，這種培訓程式正越來越多地共同塞拉里昂大西洋說的海德拉巴辦事處在不斷地相互作用與工作的 400 名員工，有四分之一
為塞拉里昂和其他，。以西方的方式培訓的目的是不僅要説明員工執行與美國或歐洲的同事和客戶的日常業務交交互操作，同時也有助於公司超越他們的形象作為廉價工作力。
"你在其他的文化與人的交往只會增加，"上校 Gowri Shankar，塞拉里昂的教練告訴 Kumar 先生，半打其他年輕的工程師，"你應該同樣在易用性和是否在海德拉巴或休士頓。塞拉里昂程式師聚精會神地聽著上校 Shankar 列出常見的抱怨： 講一個印度的外國投資者面前，詢問關於他們的報酬，同事和種族笑話的許多語言。他犧牲守時和協定。"美國人很友好，但做不拍一個美國人在他的背上或叫他的名字在第一次會議上，"說，上校 Shankar。
一些公司已經看到了訓練的好處。塞拉說今年 2 月，印度旗贏得印度競爭對手的出價，因為塞拉里昂雇員被視為一個更好的適合。"這都增添更好的利率和更大的專案，"專案組長，曼達卡利亞說。