Hello fishergurl11, if you are not able to determine your password to unlock your Conquer then you will have to reset your phone to factory default. This will eraall data from your phone, While power is off, press & hold the Volume down + Power button until you see android system recovery. the android system recovery screen use volume keys to highlight wipe data, press power button to confirm, use volume keys to highlight yes, then press power, this will take phone back to initial state.