We hypothesized that selling-firm consistency wouldreduce the positive impact of relationship-enhancing activities on salesperson-owned loyalty. The multigroup moderation test reveals that high and low selling-firm consistencygroups differed significantly (Δχ2(1) = 9.1, p < .01).Because the positive effect of relationship-enhancing activities on salesperson-owned loyalty was lower for highselling-firm consistency (β = .06) than for low selling-firmconsistency (β = .37), H9 was supported. Although sellingfirm consistency was not hypothesized to moderate theeffect of relationship-enhancing activities on loyalty to thefirm, for completeness, we tested this potential moderation.As expected, we found no effect.