Have you installed the loader but you're not genuine? Just check the following.* Check the details line contains "v2.1" or "v2.2"* Try to validate online with Internet Explorer at http://www.microsoft.com/genuine/validate/Note: If the details line doesn't read v2.1 or v2.2 then go to the advanced tab, select to disable type 4 memory and reinstall the loader. If that doesn't work then use the legacy mode instead.