Concerning the quality antecedents of satisfaction, the results of this study are consistent to past studies by indicating that system quality (or usability in Bai et al. (2008)) is a key driver of satisfaction (Bai et al., 2008; Elliot et al., 2013; Filieri et al., 2017; Legner et al., 2016; Zheng et al., 2013). Furthermore, the results are consistent to Legner et al. (2016) that indicated both information quality and service quality had insignificant effects on user satisfaction. However, our results are inconsistent to Bai et al. (2008), Filieri et al. (2017) and Zheng et al. (2013) that indicated information quality (or functionality in Bai et al. (2008)) positively influences satisfaction and Elliot et al. (2013) that indicated both information quality and service quality can facilitate satisfaction. The differences in results may be attributed to the research contexts. Elliot et al. (2013) and Zheng et al. (2013) focused on the virtual travel community contexts and Bai et al. (2008) and Filieri et al. (2017) focused on the context of travel websites while Legner et al. (2016) and this study focused on the mobile application contexts. In mobile application contexts, the utilitarian perspective dominates the literature which emphasizes the perceived ease of use and usefulness of the mobile applications (Fang, 2017), and thus it can be inferred system quality is a key determinant of satisfaction. In the contexts of virtual travel communities and travel websites, since travelers come to obtain travel information (Elliot et al., 2013; Filieri et al., 2015), information quality is an important driver of satisfaction. Moreover, in the context of virtual travel communities, service providers can also offer prompt services to travelers to solve their problems and main relationship with travelers (Elliot et al., 2013), which makes service quality a determinant of satisfaction.