We request you to please reply from your Email, Please check your inbox, you will find a copy of the conversation on this ticket. Please reply us from the same Email address that was used for the purchase of Red Dead Redemption 2 - PC.Note: This reply would need to be via email, and not by logging into the Support site and updating your ticket, for us to verify your email address.As soon as we have this verification, we will investigate your account and get back to you as soon as possible with a resolution.