Managers must be sensitive to the following behavioral issues in implementing ABC Gaining support of top management and creating a sense of urgency for the ABC Creating a guiding coalition of managers throughout the value chain for the ABCEducating and training employees in ABC as a basis for employee empowerment. Seeking small short-run success as proof that the ABC implementation is yieldingRecognizing that ABC information is not perfect because it balances the need for better Information against the costs of creating a complex system that few managers and employees can understand.