Note. In all models, Level 1 variables were grand-mean centered. Entries corresponding to the predicting variables are estimations of the fixed effects, ys, with robust standard erors. These measures were collected at Phase 1. M = model; SC = service climate. * This between-stores interaction term was included for Models 6-8 to ensure that the observed cross-level interaction was not spurious. Deviance is a measure of model fit; the smaller the deviance is, the better the model fits. Deviance = -2 × log-likelihood of the full maximum-likelihood estimate. 'p< .10. p< .05. **p < .01.