Parasuraman et al. (1988) quality of service ten facets previously proposed simplified five facets, respectively tangible (Tangible), reliability (Reliability), the reaction of (Responsiveness), assurance (Assurance), and empathy (empathy).
Parasuraman et al. (1988) reduced the previously proposed ten facades of service quality to five, namely, physicality (tangible), reliability (reliability), reactive (responsiveness), assurance ( assurance), and caring (empathy).
Parasuraman et al. (1988) simplified the ten dimensions of service quality previously proposed into five dimensions, namely tangibly, reliability, responsiveness, assurance, and empathy.<br>