Across all dimensions (see Table 2) the organisation seems to be in the CSR cultural grasp Phase while making some progression towards cultural embedment of CSR. However, it is not completely clear at which stage within the CSR cultural grasp phase the organisation sits. The prominence of CSR seems to suggest the organisation is at the Compliance Seeking stage where there is a ‘requirements/ CSR as worthy of interest perspective’. Nonetheless, some elements are clearly moving towards the Capability Seeking where CSR is influential (Maon et al., 2010). Some dimensions are lagging behind, with Transparency and Reporting and Stakeholder Relationships requiring the most work to drive the development of CSR forward. A significant cultural shift is required to move the organisation fully into the cultural embedment phase, as a number of staff respondents were relatively insular and saw environmental issues as very separate from their job role. As the catering operations managers confesses: ‘‘I’m more focused in what I do in my job, the [organisation] is not an organisation I have any empathy or feeling towards, cos I just come in and do my job” (#1). However, among other employees there was an understanding that successful CSR development must be rooted in job roles: ‘‘I think making more of its staff environmentally aware; aware even if your own personal job is software programmes or something. . .the subject matter of the organisation it’s relevant. . .but somehow we’re missing out on the inspirational somewhere.” (#6)Barriers and enablers