Observational researchGathering primary data by observingrelevant people, actions, and situations.Ethnographic research: Kraft Canada sent out its president (above center) andother high-level executives to observe actual family life in diverse Canadian homes.Videos of their experiences helped marketers and others across the company tounderstand the role of Kraft’s brands in people’s lives.Ethnographic researchA form of observational research thatinvolves sending trained observers towatch and interact with consumers intheir “natural environments.”