We are sorry that you haven’t got the item yet and we fully understand your anxiety as a buyer.
As our records, on th, NOV we sent the item to you by regular mail via Hong Kong post. Generally it takes about 25 business days (about 5 weeks) to arrive.
As you know, however, since it is out of estimated period, we think that unpredictable delay may be happened in the transit way, and regretfully, neither of us is powerful to control it. So,it is highly appreciated your will kindly understand that.
By the way, for item's safety, would you mind re-checking the address:
Would you please contacting us at your earliest convenience whether the address is correct or not? We assure that we will try our best to solve the matter for you.
Best Regards,