References
[1] Elmar Sauerwein, Franz Bailom, Kurt Matzler and Hans H. Hinterhuber. (1996). The Kano Model: How to Delight Your Customer, in: Preprints Volume I of the IX. International Working Seminar on Production Economics, Innsbruck/Igls/Austria, February 19-23 1996, pp. 313 -327
[2] Ching Chun Huang and Shing Sheng Guan. (2011). Application of Kano Model in Study of Satisfaction with Quality of Website Browsing Environment.
[3] Elmar Sauerwein, Franz Bailom, Kurt Matzler and Hans H. Hinterhuber. (1996). The Kano Model: How to delight your customers.
[4] Groote, P. D. (2009). Globalisation of commercial theme parks: the Walt Disney Company.
[5] Kano, N., Seraku N., Takahashi F. and Tsuji S. (1984). Attractive Quality and Must-be Quality, Hinshitsu: the Journal of the Japanese Society for Quality Control, pp.39-48.