Could you get me the SN or MAC of the 2 N9018? I assumed you bought our cameras through SuperCircuit since you have an Alibi DVR? Have you contacted the sales sold you Alibi DVR to see if it’s something they can get fixed from their firmware? http://www.3svision.com.tw/prod_info.php?pid=115 Please also ensure you have the most updated firmware for our N9018. I’ll have our team take a look of this and see if we can do a quick solution based on the ONVIF standard for you.
BTW, we are no longer selling through SuperCircuits after becoming Dell’s global partner for Dell IoT solution. We now also go through Synnex if you obtain re-seller certificate. Or you can let me know your future inquiries so I can re-direct you to our other sales channels. We will have better package price if you buy NVR, VMS (our 64CH and 128CH server-based NVR is with software inside) and cameras altogether. Using same brand solution will avoid compatibility issues you have now too.
Many Thanks,
Victoria Warhus