Dear friend,
thank you for letting us know this problem. Sincerely sorry for the inconvenience caused to you! No worry, I'm here to help you. Maybe we sent you a wrong item, but I'm not so sure.
If you not mind, would you like to send us a photo of the wrong item you received? Then I can clearly know the problem and find a good solution to help you solve it. Thanks for your understanding! Coco:)