Without any action behind it, data is just a bunch of numbers. Clickstream data is particularly valuable, providing insights about what consumers are doing.
Data alone does not lead to insights. Analyzed data backed by a hypothesis and placed in the right context, on the other hand, does.
Marketers often fail to use their data to create actionable insights – that is, insights that are clear and relevant to their businesses – to better understand and connect with customers.
Instead, they are viewing data as simple numbers, forgetting to turn it into actionable steps. According to Forrester research from earlier this year, only 29 percent of companies successfully extract actionable insights from the data they collect.
The difference between data and insights is as blatant as the difference between a fake connection and a genuine human interaction, and it can play a big role in customer interactions. Clickstream information is a particularly good set of data for marketers to examine if they want to understand their customers better and connect with them based on their actions.