For example, over the past month to input four people, a week time to execute the monthly fixed sleeping (sleeping) customer wake activity, but also to awaken the rate is 0.1%; if you can be a clear definition of target is to solve the problem of waste of manpower and ineffective, that now have a solution that can let you use a person, half a day"s time will be able to complete the same work, but also to awaken the rate can be raised to 1%. Then, you can evaluate wakeup rate increased from 0.1% to 1%, contribution to revenue and customer management, you easily can judge the effectiveness and value of this programme.
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