本研究将利用SERVQUAL模型以及顾客满意度理论去设计调查问卷，了解

本研究将利用SERVQUAL模型以及顾客满意度理论去设计调查问卷，了解顾客对那些服务感到不满意，并且了解顾客对公司整体服务的满意程度。

此外，本研究将采用抽样调查法和问卷调查法，对收集到的数据进行分析，了解企业存在的问题，并帮助企业提出有效的解决方案。

通过这项研究，企业将能够了解其在质量管理中的实际情况以及存在的问题。比如了解顾客流失的原因，从而帮助公司改善，提升顾客的满意度。

結果 (英文) 1:

This study will use SERVQUAL model and customer satisfaction theory to design a survey questionnaire, customers who are not satisfied with the service and the customer to the company's satisfaction with the overall service.In addition, the study will survey and questionnaire method was used, to analyze the collected data, understand the business problems and help come up with effective solutions.Through this study, the enterprise will be able to understand the actual situation and problems of its quality management. For example, understand the reason for the loss of customers, helps companies improve customer satisfaction.

結果 (英文) 2:

The study will use the SERVQUAL model and customer satisfaction questionnaire design theory to understand the customers who are not satisfied with the service, and to understand the company's overall customer satisfaction with the services.

In addition, this study will use the sampling method and questionnaire, collected data for analysis to understand business problems, and help companies come up with effective solutions.

Through this study, companies will be able to understand the actual situation and problems in quality management. For example, to understand the causes of the loss of customers, helping companies improve and enhance customer satisfaction.

結果 (英文) 3:

This study will use the SERVQUAL model and the customer satisfaction theory to design the questionnaire, understand that the customer is not satisfied with the service, and to understand the customer satisfaction of the company"s overall service.In addition, this study will use the sampling survey and questionnaire survey to analyze the collected data, to understand the problems of the enterprise, and to help enterprises to put forward effective solutions.Through this research, enterprises will be able to understand the actual situation in the quality management and the existing problems. For example, to understand the reasons for the loss of customers, so as to help the company to improve, enhance customer satisfaction.