No worry , I am here to help you .
According to our experience , we do believe that package is delayed on the way, not was lost . just like many other customers, they can always get their goods at last .
If possible , would you please kindly to wait 2 more weeks ? we do believe you will receive it soon .
We promise to resend or to refund you as your request if you still haven't got your parcel in the following days .
Is this OK ?
Hope to hear from you .